We require 48 hours notice to reschedule or cancel your booking. Less than this will require 50% payment of your booking. And no shows charged 100% of the booking price.
Your card on file will be charged.
After 5 minutes, we have right to refuse service. You will still be charged in full.
We will strive to still accommodate you where possible, this may result in your service being altered or a reduced service to suit the remaining time.
Gift vouchers are valid until the date written on the card at time of purchase. They are non refundable, and are not available to be exchanged for any form of cash.
Children under 8 years of age cannot be admitted into the salon. Anyone under 18 whom is receiving a service must be supervised by a responsible adult at all times while in the premise.
Well behaved dogs are welcome on the premises when appropriate. And when they can be supervised by their owners for the full treatment time.
They must remain on a leash at all times. They can not be admitted in any treatment room.
We cannot have any plus ones or additional guests attend your appointment, nor wait in reception while an appointment takes place.
Please attend alone. This includes children, family and friends.
The only exception to this is where the additional person is a registered carer to the person attending the appointment or where there is a person under 18 receiving a service.
Any complaints must be made in writing within 7 days of your original service date.We will strive to respond to any complaint within 3 business days.
Any complaint will be dealt with on an individual and case by case basis.
And we will strive to come to a reasonable resolution.
We reserve the right to both refuse admission to the premises and/or refuse any service to anyone, on any grounds.
We guarantee all Nail Services (excluding regular polish) for 7 Days. And all Lash Extension Services for 72hrs.
We MUST be made aware of any issues as soon as they happen.
We will repair free of charge any issue within the above timeframe that is clearly down to product deficiency or therapist error. Beyond this damages or product breakdown are not our responsibility, and repairs will be charged.
We will not remove any other salons application of Lash Extensions or Nail Extension. Nor will we infill any other salons application of Lash Extension, Nail Extensions or BIAB.
All Nail Removal Services are for ‘soak off’ product. We will strive to remove a ‘file off’ product as safely as we can, but will not be held responsible for any nail damage that may occur as this is not our recommended removal method.